Welcome to Metro Piling Group Ltd. These Terms and Conditions (“Terms”) govern your access to and use of our website (www.metropiling.co.uk) and any services provided by Metro Piling Ltd (“we,” “our,” or “us”). By using our website or services, you agree to comply with and be bound by these Terms.
Metro Piling Group Ltd is a company registered in the United Kingdom, offering professional piling and foundation engineering services across residential and commercial sectors.
Metro Piling Group Ltd provides a wide range of piling and foundation solutions, including but not limited to:
All services are provided in accordance with current British and EC Standards, Building Regulations, and industry best practices.
Quotes provided by Metro Piling Group Ltd are based on the information supplied by the Client. Unless otherwise stated, quotes are valid for 30 days from the date of issue and may be subject to change based on site surveys, material availability, or other conditions.
Estimates do not constitute a binding offer. A formal contract or written acceptance is required before the commencement of any works.
Once accepted by the Client, our quotation becomes a binding agreement. Any variations to the scope of work must be agreed upon in writing and may affect the final cost and project timeline.
Unforeseen ground conditions, access issues, or design changes may also require contract amendments. We will notify the Client promptly should such changes arise.
The Client is responsible for:
Delays caused by the Client may incur additional charges and/or extensions to the project duration.
Metro Piling Group Ltd will undertake work using experienced personnel and modern equipment. We are committed to completing all work to a high professional standard within agreed timeframes.
We reserve the right to subcontract part or all of the project work. All subcontractors will be vetted and supervised to ensure quality and compliance.
We operate under a strict Health & Safety Policy in compliance with the Health and Safety at Work Act 1974 and the Construction (Design and Management) Regulations 2015.
We may refuse to work in conditions that pose a health risk or violate safety standards. Clients are expected to cooperate with our health and safety requirements on site.
Metro Piling Group Ltd shall not be held liable for delays caused by circumstances beyond our control, including but not limited to:
In such cases, timelines will be adjusted accordingly, and both parties shall agree on revised schedules.
Payment terms will be clearly outlined in the contract. Standard terms include:
All invoices are payable within 14 days unless otherwise agreed. Late payments may incur interest at 4% above the Bank of England base rate.
Metro Piling Group Ltd reserves the right to halt work or withhold documentation in cases of non-payment.
Clients may cancel a project in writing before work begins. Cancellation charges may apply to cover preliminary work, materials, or third-party costs incurred.
Once work has commenced, refunds are not typically provided unless there has been a breach of contract on our part. Each case will be assessed individually.
Metro Piling Group Ltd carries comprehensive public liability and employer’s liability insurance.
We are not liable for:
Our liability is limited to the value of the contract or as stated in our insurance policies.
We provide a standard 10-year structural guarantee for piling and foundation works, subject to contract terms. If defects arise due to poor workmanship or materials, we will rectify them at no additional cost.
Defects caused by third-party work, subsidence, or failure to follow our recommendations are excluded from warranty coverage.
All designs, drawings, plans, and documentation provided by Metro Piling Group Ltd remain our intellectual property unless agreed otherwise. Clients may not reproduce or distribute these materials without written consent.
We respect the confidentiality of all projects and Client information. Personal or project data will not be disclosed to third parties except as required to fulfil contractual obligations or by law.
By using our website, you agree not to:
We do not guarantee the website will always be available or error-free. Content may be updated or removed without notice.
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are dissatisfied with any aspect of our service, please contact us in writing. We aim to resolve all complaints swiftly and professionally. Should a dispute remain unresolved, we may suggest mediation or legal proceedings as a final step.
We reserve the right to amend these Terms at any time. Updates will be published on our website. Your continued use of our services or website constitutes your acceptance of the updated Terms.
