Privacy Policy

Metro Piling Group td is dedicated to maintaining the privacy and protection of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or engaging with our services, you agree to the practices described in this policy.

1. Who We Are

Metro Piling Group Ltd is a specialist provider of piling and foundation engineering services in the UK. We are registered in England and operate from:

Address: 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT
Email: enquiry@metropiling.co.uk
Phone: 020 3051 8486

2. What Information We Collect

We collect and process personal information from clients, suppliers, and website users to provide our services and operate efficiently. The data we collect includes:

Full name, company name, and job title
Contact details such as email address, phone number, and postal address
Project-related information submitted through enquiries or contact forms
Billing and payment information
Technical data such as IP address, browser type, operating system, referral sources, and website navigation patterns
Any other personal data voluntarily provided

We may also collect non-personally identifiable information through cookies and analytics tools. See our Cookie Policy for more details.

3. How We Collect Your Data

We collect your information via the following methods:

When you fill out a contact form or submit an enquiry on our website
When you communicate with us by phone, email, or in writing
During the project consultation and execution process
Through cookies and similar tracking technologies when you browse our website

4. Why We Collect Your Data

Your information is collected to allow us to:

Respond to service enquiries and provide quotations
Deliver piling and foundation services as per contractual agreements
Process payments, manage accounts, and handle customer service requests
Improve website functionality and user experience
Comply with legal and regulatory requirements

We always ensure that data is collected and used for legitimate business purposes, and we never process personal data in a manner that is incompatible with those purposes.

5. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases to process your personal data:

Consent:Where you have given us clear permission to use your data for a specific purpose
Contractual necessity:Where the processing is necessary to perform a contract with you
Legal obligation: Where we are required to comply with legal or regulatory duties
Legitimate interest:Where processing is necessary for our business operations and does not override your privacy rights

6. Sharing Your Personal Data

We will never sell your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

With subcontractors or engineers directly involved in your project
With professional advisers, such as lawyers or accountants
With IT service providers who assist in managing our systems and communications
When legally required, such as with law enforcement or regulatory bodies

All third parties are required to handle your data securely and in accordance with the law.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting, or reporting requirements. Retention periods include:

General enquiries: up to 12 months
Project and contractual data: up to 7 years post-completion
Marketing preferences (with consent): until withdrawn by the individual

After the retention period, data is securely deleted or anonymised.

8. Data Security

Metro Piling Ltd takes appropriate steps to protect your data from unauthorised access, loss, misuse, or alteration. Security measures include:

Secure servers and data encryption
Firewall and anti-virus technologies
Password-protected systems with limited access
Regular audits and staff training

Despite our best efforts, no system is completely immune to cyber threats. We have procedures in place to respond to suspected data breaches in accordance with legal requirements.

9. Your Rights Under UK GDPR

You have the right to control how your personal information is used. Your data protection rights include:

Right of access:Request details of the personal data we hold about you
Right to rectification:Request correction of any inaccurate or incomplete data
Right to erasure:Request deletion of your data where there is no valid reason for continued processing
Right to restrict processing:Ask us to suspend processing of your data in certain circumstances
Right to object:Object to processing based on legitimate interests
Right to data portability:Request to transfer your data to another provider
Right to withdraw consent:Where processing is based on consent, you can withdraw it at any time
Right to complain:Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with your rights

To exercise any of your rights, please contact us using the details provided above.

10. International Data Transfers

Your personal data is primarily stored and processed within the UK. However, if any data is transferred outside of the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect it, in accordance with UK GDPR.

11. Third-Party Websites

Our website may contain links to other websites. This Privacy Policy applies only to Metro Piling Ltd. We are not responsible for the privacy practices of third-party sites. We recommend reviewing the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with a clear indication of the date it was last revised. Your continued use of our services constitutes your acceptance of the updated terms.

Contact Information

For questions or concerns regarding this Privacy Policy or how your data is handled, please contact:

Metro Piling Ltd

Address: 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT
Email: enquiry@metropiling.co.uk
Phone: 020 3051 8486